SKAALSVIK, H. . Service failures in a cruise line context: Suggesting categorical schemes of service failures. European Journal of Tourism Research, [S. l.], v. 4, n. 1, p. 25–43, 2011. DOI: 10.54055/ejtr.v4i1.60. Disponível em: https://www.ejtr.vumk.eu/index.php/about/article/view/60. Acesso em: 11 nov. 2026.